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Troubleshooting
If you cannot open a file:
- Try again after a few minutes. Servers can become overloaded.
- Check that the URL was entered correctly.
- If you are using a proxy server, check that it is configured correctly.
- If other TCP/IP applications such as e-mail and FTP are not working, there may be a problem with your network connection.
- Replace the domain name in the URL with the IP address of the server. If this works, your DNS (domain name system) server may be broken.
To display server messages:
- Press the Setup key or key combination to display NCD User Services: Console.
- Select the Messages button. Messages from servers often provide more detailed information than error messages from the browser.
To display technical information about the browser and your system:
- From the Help menu, choose
About...
- Click on the Support button.
To save the information displayed, choose the Save button. (If your NC is using
TFTP file service, your system administrator may need to perform additional
configuration for you to save information to a file.)