                       Customer Satisfaction Feedback Form


  OVERALL, HOW WOULD YOU RATE THIS MULTIMEDIA PRESENTATION?

  +------------------+------------------+------------------+------------------+
  | Very             | Satisfied        | Dissatisfied     | Very             |
  | Satisfied        |                  |                  | Dissatisfied     |
  +------------------+------------------+------------------+------------------+

  OVERALL, HOW EASY WAS THIS MULTIMEDIA PRESENTATION TO USE?

  +------------------+------------------+------------------+------------------+
  | Very             | Easy             | Difficult        | Very             |
  | Easy             |                  |                  | Difficult        |
  +------------------+------------------+------------------+------------------+

  MULTIMEDIA PRESENTATIONS LIKE THIS ONE ARE AN EXCELLENT WAY FOR IBM TO
  PROVIDE THIS TYPE OF INFORMATION.

  +------------------+------------------+------------------+------------------+
  | Strongly         | Agree            | Disagree         | Strongly         |
  | Agree            |                  |                  | Disagree         |
  +------------------+------------------+------------------+------------------+

  THE TEXT, GRAPHICS, ANIMATION, OR AUDIO OF THIS PRESENTATION HELPED INCREASE
  MY UNDERSTANDING OF THE CONCEPTS.

  +------------------+------------------+------------------+------------------+
  | Strongly         | Agree            | Disagree         | Strongly         |
  | Agree            |                  |                  | Disagree         |
  +------------------+------------------+------------------+------------------+

  1.  Do you have an audio card?   Yes      No
  2.  What resolution do you use?  CGA      VGA     Super VGA   XGA
  3.  Which do you prefer to use?  DOS      OS/2*   Windows**   other

  OTHER COMMENTS?

  -----------------------------------------------------------------------------

  -----------------------------------------------------------------------------

  May we contact you to discuss your responses?  __ Yes  __ No

      Name: ______________________
      Phone: (____) ___________     Fax: (____) ___________

  TO RETURN THIS FORM:

  o   Mail it                   ATTN DEPT 245, IBM CORPORATION, 3605 HWY 52 N,
      ROCHESTER  MN  55901-9986
  o   Fax it
          United States and Canada:  800+937-3430
          Other countries:  (+1)+507+253-5192
  o   Hand it to your IBM representative.

  Note that IBM may use or distribute the responses to this form without obli-
  gation.
