This redbook introduces the Tivoli Service Desk application suite, the new Tivoli product resulting from the integration of Software Artistry into Tivoli systems. It helps you position Tivoli Service Desk and Tivoli as solutions for enterprise problem management and enterprise systems management.
This book uses practical examples to illustrate the installation and customization tasks required to implement an end-to-end problem management solution using Tivoli Service Desk in combination with other Tivoli products, such as Tivoli Enterprise Console, Tivoli Distributed Monitoring and Tivoli NetView.
This redbook also provides advice on planning to assist professionals who will be designing and implementing the Tivoli Service Desk applications. The book will provide a valuable addition to the product documentation when implementing a solution and a good reference for I/T architects designing problem management solutions.
Knowledge of the Tivoli Framework is assumed.
