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| AS/400e Diagnostic Tools for System Administrators: An A to Z Reference for Problem Determination, SG24-8253-00 | | ||||
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| Abstract |
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Although the AS/400e server rates over a 99.9% availability factor, there are times when problems occur. Some problems limit the use of a device, program, or application. More severe and pervasive problems limit the use of more components. In either circumstance, the amount of time a component is unavailable relates directly to the actions taken to manage the situation. The ability to resolve problems depends on the tools that are available, the knowledge (and attitude) of the worker, the symptoms and nature of the problem at hand, and other factors. This IBM Redbook is designed to introduce you to the problem determination aids used in an AS/400e environment. You will become familiar with the tools that are available and the instructions for how each one works. As proficiency is built with the use of each tool and familiarity with the procedures, efficiency of the system operator and service personnel increases. Consider this redbook as a "Don’t Panic, Read Me First" guide to help you support the AS/400e server. It discusses problem analysis, problem determination, and problem source identification. And it offers you step-by step instructions that show you how to use the AS/400 problem determination aids to produce detailed problem information. | |
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| Table of Contents |
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Part 1. Service tools for operators Chapter 1. Problem determination overview Chapter 2. System information documents Chapter 3. Easy data collection Chapter 4. Collecting messages Chapter 5. Job information, job logs, and spooled files Chapter 6. Collecting the history log (QHST) Chapter 7. System problem log and Save APAR Data Chapter 8. Power problems Part 2. Service provider and operator advanced service aids Chapter 9. Initial program load (IPL) Chapter 10. Main storage dumps Chapter 11. Tracing jobs Chapter 12. Communications problem determination Chapter 13. Collecting a communications trace Chapter 14. Dumping a job Chapter 15. Dumping an object Chapter 16. Collecting an input/output processor (IOP) dump Chapter 17. Tracing the Licensed Internal Code (LIC) Chapter 18. Collecting Licensed Internal Code (LIC) logs Chapter 19. Using System Service Tools (SST) Chapter 20. Using Dedicated Service Tools (DST) Chapter 21. Collecting the Product Activity Log Chapter 22. Service Director Chapter 23. Submitting a problem report Appendix A. Quick reference to data collection commands Appendix B. Start Remote Support (STRRMTSPT) Appendix C. E-mailing document collections Appendix D. Client Access console Appendix E. Using the control panel Appendix F. Using system flight recorders Appendix G. PTF delivery over the Internet Appendix H. Copying displays to another display Appendix I. Damaged objects Appendix J. Web sites related to AS/400e problem determination Appendix K. Problem information Appendix L. EBCDIC, HEX, and ASCII conversion charts | |
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| This redbook |
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View online |
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Order hardcopy |
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Review the redbook |
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| Profile |
| Publish date | |
| 2001-01-22 | |
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| Lead author | |
| Susan Powers | |
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| Other authors | |
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Tan Puay Heng David McMurray Kevin O'Connor | |
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| ISBN number | |
| 0738419818 | |
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| Number of pages | |
| 430 | |
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